TERMS & CONDITIONS

These terms and conditions (hereinafter "T&C") govern the contractual relationship between S.A.R.L POLE IMMOBILIER, operating under the commercial brand Hostea Riviera, and any person (hereinafter "the Tenant") wishing to rent a furnished holiday property offered by us on the French Riviera.

The rentals offered constitute seasonal furnished rentals within the meaning of Article L324-1 of the French Tourism Code. They are not subject to the provisions relating to residential tenancy agreements (Law of 6 July 1989) and are essentially temporary in nature.

Hostea Riviera holds the Professional Property Management Licence (Carte G) No. CPI 0605 2016 000 016 313, issued by the CCI Nice Cote d'Azur, in accordance with the Hoguet Law No. 70-9 of 2 January 1970 and the ALUR Law of 24 March 2014.

Booking a property constitutes full and unconditional acceptance of these T&C.

Bookings may be made:

• ▸Via partner platforms (Booking.com, Airbnb, etc.), whose own conditions apply in conjunction with these T&C;
• ▸By direct contact: phone, email or WhatsApp with Hostea Riviera.

Every booking is confirmed by the sending of a confirmation email detailing: the dates of stay, the reserved property, the total price (including taxes), the deposit amount paid, and the applicable cancellation conditions. The booking becomes binding upon receipt of the deposit payment.

All prices are quoted in euros, all taxes included (TTC) and include: water, electricity and WiFi. End-of-stay cleaning is also included, unless otherwise stated in the listing.

The tourist tax (taxe de sejour) is collected in addition to the rental price on behalf of the relevant municipality, in accordance with applicable municipal orders. The amount is indicated at the time of booking.

Accepted payment methods are:

• ▸Credit/debit card, via the booking platform;
• ▸Bank transfer (details provided upon request).

A deposit is due at the time of booking. The balance is payable according to the conditions of the platform used or, for direct bookings, no later than 7 days before arrival.

Unless otherwise specified in the property listing:

• ▸Check-in: from 4:00 PM (16h);
• ▸Check-out: before 11:00 AM (11h).

Key handover is carried out according to the instructions provided in the welcome guide:

• ▸KeyNest point: key collection from a partner shop (address and opening hours communicated in advance);
• ▸Physical meeting: personalised on-site welcome by a member of the Hostea Riviera team.

A personalised digital welcome guide, translated into 6 languages, is sent by email before arrival. It contains all practical information about the property, the neighbourhood and useful contact numbers.

A security deposit is required before or upon arrival. The amount, which varies depending on the property, is stated in the listing and in the booking confirmation.

This deposit is returned to the Tenant within a maximum of 7 days following departure, less, where applicable, the cost of any damage found to the property or equipment, charges for additional cleaning if the property was not returned in a proper state, or any other expense attributable to the Tenant.

Any dispute regarding deductions from the security deposit must be reported in writing within 48 hours of the deduction notification.

For bookings made via a platform (Booking.com, Airbnb, etc.), the applicable cancellation policy is that of the relevant platform, as accepted by the Tenant at the time of booking.

For direct bookings with Hostea Riviera, the following conditions apply:

In the event of force majeure duly justified (natural disaster, death, emergency hospitalisation), Hostea Riviera will consider refund or rescheduling requests on a case-by-case basis.

The Tenant agrees to:

• ▸Ensure quiet enjoyment of the property: respect neighbours and observe quiet hours between 10:00 PM and 8:00 AM;
• ▸Not smoke inside the property (all Hostea Riviera properties are non-smoking);
• ▸Not exceed the maximum occupancy stated in the listing;
• ▸Report without delay any malfunction, breakdown or damage to the Hostea Riviera team;
• ▸Return the property in the condition in which it was provided, clean and tidy, in accordance with the house rules;
• ▸Not sublet the property or transfer it to third parties without prior written authorisation from Hostea Riviera;
• ▸Not organise parties, events or gatherings without the express consent of the manager.

Failure to comply with any of these obligations may result in the immediate termination of the stay without refund and/or the Tenant being held liable.

Hostea Riviera agrees to:

• ▸Provide a property that matches its published description (size, amenities, photos);
• ▸Supply household linen (sheets, towels) and all equipment listed in the listing;
• ▸Provide 7/7 assistance throughout the stay to answer questions and handle emergencies;
• ▸Carry out professional end-of-stay cleaning (included in the rate);
• ▸Notify the Tenant as soon as possible of any anomaly or modification affecting the property.

In the event of unforeseen unavailability of the reserved property (damage, force majeure), Hostea Riviera will endeavour to offer an equivalent property or will provide a full refund of all amounts paid.

Hostea Riviera declines all liability in the event of theft, loss or deterioration of personal belongings left in the property or in common areas.

The Tenant is fully responsible for any damage of any nature caused to the property, furniture, equipment or third parties during their stay. The cost of repairs may be deducted from the security deposit and, where applicable, may be the subject of a supplementary claim.

The Tenant is strongly advised to take out holiday insurance covering damage caused to rented property and third-party liability. Hostea Riviera cannot be held responsible for the Tenant's failure to obtain insurance.

Each property has its own specific house rules, communicated to the Tenant before arrival via the digital welcome guide. These house rules cover in particular the use of equipment, waste management, access to common areas, pet policy, etc.

The Tenant agrees to read and fully comply with the house rules. Failure to comply with the house rules may result in the immediate termination of the rental agreement without refund, in accordance with applicable provisions.

These T&C are governed by French law.

In the event of a dispute, the Tenant and Hostea Riviera agree to seek an amicable resolution first in writing (email or registered letter with acknowledgement of receipt) before taking any legal action.

In accordance with Articles L 612-1 et seq. of the French Consumer Code, the Tenant may, in the event of failure of amicable negotiation, have recourse free of charge to consumer mediation. We subscribe to the following mediation service:

Failing amicable or mediated resolution, the courts of Antibes shall have sole jurisdiction, subject to mandatory rules applicable to consumer disputes.

Partial nullity: if any clause of these T&C is declared null or unenforceable, the remaining clauses shall remain in full force and effect.

Personal data protection (GDPR): data collected in the context of a booking (name, email, phone) is processed by S.A.R.L POLE IMMOBILIER as data controller, solely for the purpose of managing the rental. In accordance with French Law No. 78-17 of 6 January 1978 (as amended) and EU Regulation 2016/679 (GDPR), you have the right to access, rectify, delete and port your data. To exercise these rights or for any question regarding the protection of your data, please refer to our Privacy Policy or contact us at contact@pole-immobilier-paca.com.

Modification of T&C: Hostea Riviera reserves the right to modify these T&C at any time. The applicable version is the one in force on the date of booking.