Privacy Policy
Last updated:
1. Data Controller
The data controller for your personal data is:
Legal entity: S.A.R.L POLE IMMOBILIER
Commercial brand: Hostea Riviera
SIRET: 431 306 588 00044
Address: 6 avenue de Provence, 06600 Antibes, France
Phone: 04 93 65 91 55
Email (DPO / contact): contact@pole-immobilier-paca.com
WhatsApp: +33664646188
2. Data Collected
We only collect data that is strictly necessary for the provision of our services. The categories of data collected are as follows:
Via the contact form or WhatsApp
- First name and last name
- Email address
- Phone number
- Message content
Via third-party booking platforms (Booking.com, Airbnb)
When you make a booking via Booking.com or Airbnb, these platforms transmit to us, as intermediaries, the data necessary for managing your stay:
- First name and last name
- Email address
- Phone number
- Stay dates and number of guests
- Payment information (managed exclusively by the platform)
Navigation data (analytics)
Our website uses a self-hosted privacy-friendly analytics system, without Google Analytics or any third-party tracking service. The following data is collected anonymously:
- Pages visited
- Device type (mobile, tablet, desktop)
- Browser used
- Referral source (referring URL)
This data is stored in sessionStorage on the browser side and does not allow personal identification. No tracking cookies are used.
3. Processing Purposes
Your personal data is processed for the following purposes:
| Purpose | Description |
|---|---|
| Booking management | Processing booking requests, coordinating arrivals and departures, key handover, property inspections. |
| Guest communication | Sending welcome guides, practical information about the property, access instructions and local recommendations. |
| Site improvement | Anonymous audience analysis to improve user experience and content, without individual tracking. |
| Legal obligations | Issuing invoices, tax declarations (tourist tax, VAT), statutory accounting obligations. |
4. Legal Basis for Processing
In accordance with Article 6 of the GDPR, each processing activity is based on one of the following legal grounds:
- Consent (Art. 6.1.a): For optional commercial communications and navigation analytics.
- Performance of a contract (Art. 6.1.b): For managing your booking, providing the property and communicating about your stay.
- Legitimate interest (Art. 6.1.f): For improving our services, site security and handling contact requests.
- Legal obligation (Art. 6.1.c): For retaining accounting documents, declaring tourist tax and meeting any applicable regulatory obligations.
5. Data Retention
Your data is retained only for the time strictly necessary for the purposes for which it was collected:
Standard limitation period for disputes relating to contract performance.
Legal tax retention obligation (Art. L123-22 of the French Commercial Code).
Data is stored in the browser's sessionStorage and automatically deleted when the tab is closed.
After this period, data is deleted or anonymised.
6. Cookies and Tracking Technologies
Our website adopts a privacy-first approach to cookies and tracking technologies.
Technical cookies
Essential for the site to function (session, security). Exempt from consent.
Self-hosted analytics
Anonymous data stored in sessionStorage. No tracking cookies, no data shared with third parties.
Advertising cookies
No advertising, remarketing or retargeting cookies are used on this site.
7. Data Sharing and Recipients
We do not sell or rent your personal data to third parties. Data recipients are limited to the following entities, strictly within the scope of providing our services:
- Booking platforms (Booking.com, Airbnb)Independent controllers
These platforms collect and transmit your data to us as independent data controllers. Their own privacy policies apply to their processing activities.
- OVH (hosting provider)Processor
Our infrastructure is hosted on OVH servers located in France. OVH is subject to the GDPR and acts solely on our instructions.
- Authorised Hostea Riviera staffInternal access
Only team members whose duties require access to your data (stay management, accounting) have access to it.
8. Your Rights (GDPR Art. 15 to 21)
In accordance with the GDPR, you have the following rights regarding your personal data:
Right of access (Art. 15)
Obtain confirmation that your data is being processed and receive a copy of it.
Right to rectification (Art. 16)
Have inaccurate or incomplete data concerning you corrected.
Right to erasure (Art. 17)
Request the deletion of your data, subject to our legal retention obligations.
Right to data portability (Art. 20)
Receive your data in a structured, machine-readable format.
Right to object (Art. 21)
Object to processing based on legitimate interest or for direct marketing purposes.
Right to restriction (Art. 18)
Request the temporary freezing of your data processing in certain circumstances.
How to exercise your rights?
Send your request by email to: contact@pole-immobilier-paca.com
We commit to responding within 1 month of receiving your request (this period may be extended by 2 months for complex or numerous requests).
If you believe your rights are not being respected, you have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertes) — 3 place de Fontenoy, 75007 Paris — www.cnil.fr
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or accidental disclosure:
- Encrypted communications via TLS/HTTPS protocol (active SSL certificate)
- Data access restricted to authorised personnel only, with secure authentication
- Infrastructure hosted on a secured virtual private server (VPS), with SSH key-only access
- Regular software and operating system updates
- No data transmitted in plain text over the network
10. International Data Transfers
No transfers outside the EU
All your personal data is hosted and processed exclusively in France, on OVH servers located within the European Union. No data transfers to third countries are carried out.
Third-party booking platforms (Booking.com, Airbnb) have their own data transfer policies, subject to their respective terms and conditions.
11. Policy Updates
This privacy policy may be updated to reflect legal, regulatory or practical changes. The date of the last update is indicated at the top of this document. In the event of a substantial modification, we will inform you by any appropriate means (notice on the website, email). We encourage you to review this page regularly.
12. Contact
For any question regarding this privacy policy or the management of your personal data, you can contact us:
Postal address: S.A.R.L POLE IMMOBILIER — 540 Premiere Avenue, 06600 Antibes, France